:
Ladies and gentlemen, I'd like to call the meeting to order.
This is the Standing Committee on Access to Information, Privacy and Ethics, meeting number 11, Wednesday, October 18, 2006.
The order of the day, pursuant to Standing Order 108(2), is a study on issues related to the alleged disclosure of the names of applicants for access to information.
We have four witnesses today. Before we proceed, gentlemen, and I thank you for coming, I'd just like to remind the members of the committee that I'm suggesting that at five o'clock, or earlier, if we finish earlier, we would have committee business. We would plan future business. We would also deal with the motion of Madame Lavallée at that time. That's what I'm suggesting, unless the committee wants to do otherwise.
We have with us today Professor Alasdair Roberts, Public Administration, Syracuse University. We have, from the Department of Justice, Denis Kratchanov, director and general counsel, Information Law and Privacy Section. We have two witnesses from the Privy Council Office: Dale Eisler, Assistant Secretary to the Cabinet, Office of the Assistant Secretary to the Cabinet, Communications and Consultation; and Gregory Jack, who is the senior analyst, Office of the Assistant Secretary to the Cabinet, Communications and Consultation.
Good afternoon, gentlemen, and thank you for coming. You know the topic we've asked you to assist us on and provide your comments. Normally we allow our guests up to ten minutes. I hope you don't all take ten minutes, or we're going to be here a while, because I know all members of the committee will have some questions for you. So I will ask for your indulgence, and try to keep your opening comments to a minimum.
Professor Roberts, you may start, sir. Thank you for coming, sir.
My name is Alasdair Roberts. I'm an associate professor of public administration at the Maxwell School of Syracuse University. I am a Canadian and a specialist on freedom of information law or access to information law, and I've done an extensive amount of research on the operation of the Canadian federal law. That's the subject I'd like to address today.
I think we can all agree that Canadians have a right to equal treatment under the law, and that includes equal treatment under the Access to Information Act. We also agree that Canadians have a right to privacy. The major point I'd like to make today is that the methods presently used to administer the Access to Information Act pose a threat to both of these rights. Let me describe these methods.
First, there is technology. Each major federal department uses case management software, also known as tracking software, to manage the inflow of requests for access to information. This software allows departments to classify incoming requests by the occupation of the requester. In doing this classification, every federal department uses a few standard categories, including the media category. However, many departments define other categories as well. For example, I found in a 2005 study that the Department of National Defence used 17 categories to classify incoming requests: academia; business; consultant; dependant; ex-military; historian; lawyer; media; member; organization; other department, which I thought was curious; other government; Parliament; political party; public; public service; and reserves.
I've looked at case management practices in nine federal departments over the last few years. Every federal department that I looked at used a category it described as either political party or Parliament as well.
In addition to departmental software, there is a government-wide database known as CAIRS, the coordination of access to information requests system. Each department is required to enter incoming requests into the government-wide database. Requests from journalists and Parliament are explicitly identified as being in those categories in this database. Research in 2004 showed that the search capabilities of that database were used principally by central agencies, Privy Council Office and Treasury Board Secretariat.
Major departments also have routines for identifying and handling politically sensitive requests. These bureaucratic routines are often well developed and rely on the capabilities of the departmental tracking software. Incoming requests are assessed according to political risk and labelled within the departmental database. The labels vary among departments. Requests may be amber-lighted or coded as red files or purple folders or sometimes as interesting requests.
It appears that requests from journalists, opposition MPs, and party researchers are routinely tagged in this way. The process of tagging appears typically to be undertaken after a regular consultation with ministerial and communications staff. Lists of incoming requests from journalists and opposition parties are regularly generated from the departmental databases and circulated within departments as part of this tagging process.
All of what I have described is now public knowledge. For example, the Gomery inquiry documented this process at work in the Department of Public Works and Government Services.
These practices clearly threaten the right to equal treatment. In a 2002 study, I examined over 2,000 requests handled by HRDC over three years and found that requests from the media or political parties routinely had longer processing times, even after other considerations were taken into account.
In a 2005 study I examined the handling of 25,000 requests received by eight departments over three years. I again found that requests from journalists and political parties were handled more slowly than other requests. This suggests a systemic problem of unequal treatment. There is nothing in the access law that permits requests to be treated differently based on the occupation of the requester. Indeed, a federal report in 2000 said, “Neither decisions on disclosure nor decisions on the timing of disclosure may be influenced by the identity or profession of the requester....” Yet from what I have just said, it is clear that departments routinely flout this rule.
These practices also pose an unnecessary threat to privacy. As I have noted, the occupation of requesters is routinely distributed within departments and across government through CAIRS. The distribution of this information makes it easier for government officials to guess the identity of requesters.
In 2004 I conducted a small test of this hypothesis. I took a random set of requests from CAIRS that were identified only as “media requests”. I gave the list to two graduate students, both American, with no knowledge of Canadian politics. I told my students to identify the requester using only news stories published before the request was filed. One request, sent to the Department of Foreign Affairs, was about policy on national identity cards. The next day my American student guessed, after reviewing earlier news stories, that the requester was Joan Walters of The Hamilton Spectator. I called Joan, who confirmed the guess.
Another request, also sent to the Department of Foreign Affairs, was about an aspect of the softwood lumber controversy. My American student guessed that the requester was James Baxter of CanWest news. I called James, who also confirmed the guess.
If American students, having only access to the Internet but cued as to the occupation of the requester, can make these guesses, how much easier is it for a communications specialist or ministerial aid, once they are told the occupation of the requester?
There are, of course, many instances in which the actual names of requesters have been discussed within the ATI process. The Information Commissioner has identified cases, the Supreme Court has considered a case, the Gomery inquiry examined yet another case, and I understand that this committee heard an additional case in earlier testimony. But even if we did not have these stories, it would be clear that current procedures create unnecessary risks to the right to equal treatment and the right to privacy.
There are at least four steps that could be taken to remedy these difficulties. I identified some of these in my background paper for the Gomery inquiry. They are not radical. The first is discontinuance of the practice of circulating the occupational categories for requests within and among departments. The second is a requirement that departments publish, perhaps on their website, the internal procedures that are used to process requests. The third might be a requirement that departments notify requesters if their requests have been tagged for special handling. The fourth would be explicit recognition of the role of access coordinators within the Access to Information Act so that they are better positioned to defend the law. And finally, there needs to be reform to the funding of the Office of the Information Commissioner so that it has the resources to act quickly against cases of excessive delay and investigate systemic discrimination against certain types of requesters.
In the last decade, over forty countries have adopted their own access laws, often looking to Canada as a model. Many of these countries now watch the work of this committee to see how a mature democracy protects the right to information in practice.
Thank you.
:
My comments will be very brief, Mr. Chairman.
Good afternoon, my name is Denis Kratchanov. I am Director of the Information Law and Privacy Section at the Department of Justice.
On behalf of the department, I would first like to thank you for this opportunity to discuss the operation of the Access to Information Act and the Privacy Act, as well as the department's role with regard to them.
[English]
The Minister of Justice serves, as you know, as the legal adviser to all government departments. Counsel within the Department of Justice provides legal advice on the interpretation of the Access to Information Act and the Privacy Act. The role of the information law and privacy section within the Department of Justice is to serve as a centre of expertise in this area to help ensure that the legal advice provided by the Department of Justice to all its clients is consistent and delivered as efficiently as possible.
In addition, the section offers formal and informal training sessions to justice lawyers on matters related to the interpretation and the application of both acts. This section works in close collaboration with officials of the Treasury Board Secretariat responsible for access to information and privacy policies. As such, the section's legal advice is often sought by these officials when they have to respond to a situation that requires them to inform and educate the ATIP coordinators about their role, responsibilities, and best practices. This section also participates in training sessions offered to ATIP coordinators across the government.
[Translation]
Mr. Chairman, that concludes my remarks. I will be pleased to answer your questions.
Mr. Chair, committee members, thank you for the opportunity to be here with you today as part of your deliberations.
[Translation]
I am Dale Eisler, the Assistant Secretary to the Cabinet, Communications and Consultations Secretariat, at the Privy Council Office. I would like to describe very briefly the role of the Communications Secretariat at PCO.
[English]
As part of PCO's support function to the Prime Minister, the cabinet, and the clerk, we focus on providing oversight and advice on government communications. In so doing, we work to ensure that government communications are coordinated and reflect the government's priorities.
[Translation]
There are two dimensions to that responsibility, one external and the other internal.
[English]
The external role is to work with departments in the planning and execution of government communications. The internal role is to support the Prime Minister's Office in achieving the government's communications objectives. In this regard, after September 11, 2001, weekly calls with security-affected departments were initiated to better coordinate the government's response to media calls on security-related issues, which obviously became a very predominant public issue.
[Translation]
The aim of these teleconferences was to discuss communications questions and ensure that the communications people were in a position to respond to media calls in as timely a manner as possible.
[English]
Part of that process led to one of the issues the committee has been discussing.
To provide greater detail and clarity on the subject, I'll ask my colleague Greg Jack, who works in my office on communications relating to security matters, to outline the facts pertaining to this issue.
:
Mr. Chair, members of the committee, thank you for the opportunity to speak to you today.
As Mr. Eisler said, my name is Greg Jack, and I'm a senior analyst in the Communication and Consultations Secretariat at the Privy Council Office.
If it pleases the committee, I would like to speak briefly about two matters--the calls on security-related issues in the media, which Mr. Eisler mentioned, and the summary I wrote of one of those calls, dated March 15, 2006.
On the issue of the calls generally, in the spring of 2005 I began preparing informal summaries of these calls, which were chaired by Public Safety and Emergency Preparedness Canada. The summaries were sent to security and intelligence analysts in the Privy Council Office, certain communications officials in the Privy Council Office, and the Prime Minister's Office.
The written summaries were to ensure that Privy Council Office policy officials could verify the accuracy of the responses. They were also intended to keep the Prime Minister's Office informed of emerging issues should they receive calls on the same subjects. As Mr. Eisler said, these weekly calls to departments dealt with communications issues and helped to ensure that media calls were responded to as promptly as possible.
If access to information requests were ever raised on these calls, it would only have been in cases where the release of the documents could be expected to require a communications response. I have never been, nor am I now, privy to the names of requesters.
On the second matter, I would like to provide you with some specific background on the call summary dated March 15, 2006, in which the issue of alleged CIA overflights was mentioned. Mr. Jim Bronskill of the Canadian Press had written numerous stories about this issue, beginning in November 2005. In fact, he was one of very few journalists in Canada writing about this issue on a regular basis, and was certainly writing about it with the greatest frequency.
In fact, when the issue of the summary first arose in the media, our quick check showed that he had written about eight to ten stories between November 2005 and February 2006. During that time period, he had even called me personally on this subject, as I was spokesperson at the time for the Privy Council Office.
During the March 15 conference call when Public Safety and Emergency Preparedness noted that they would shortly be releasing an access to information request on the issue of alleged CIA overflights, it was assumed that Mr. Bronskill could be writing a story on the issue. It was this assumption that was reflected in the communications summary.
The assumption was based on the reporter's well-documented interest in the issue and was in no way based on any information received from the access to information office at PCO or anyone else about the identity of the requester. Again, I have never been, and I am not now, privy to the names of requesters.
Thank you.
:
In the first study I did of the processing of requests in one department, HRDC, in 2002—putting aside other considerations, such as how complicated the request was, and so on—the extra time for a media request was 22 days and for a political party request it was 24 days.
If it was also tagged as sensitive in the database, there was an additional sort of 14-day delay, attributable to that consideration.
In my later study of eight departments, the results vary by department. But in Citizenship and Immigration, if the request was from the media, putting aside other factors, you were looking at another 48 days in processing time. If it was a party request, from a member of Parliament or a political party, it was an extra 34 days. In Foreign Affairs, it was an extra 20 days if you were a journalist, and an extra 45 days if you were a party requester.
It varied from department to department.
:
The points I made were, first of all, to discontinue the practice of circulating the occupation of requesters both within departments and to central agencies, because it is unnecessary. It's not necessary for the proper administration of the law, and it creates a potential threat to privacy.
The second was a requirement that departments notify requesters if their requests have been tracked into special processes, whether we're going to call them amber lighting or processes for interesting requests, or so on.
The next two really have to do with bolstering the enforcement mechanisms in cases where there are lapses in compliance. The first is to improve the status of the access to information coordinator by formally acknowledging that role within the legislation, in order to give them more clout in enforcing the principles of the law within the department. And the last recommendation was reform of the funding mechanism for the Office of the Information Commissioner, which I believe this committee may have addressed earlier.
This may seem a long way off the topic, but if there were effective remedies in cases of delay, or if there was an external organization—such as the Office of the Information Commissioner—able to monitor problems of systemic discrimination, we might not worry so much about these practices. The problem is that we have departments investing heavily in bureaucratic routines to coordinate their responses to the requests, and an overseer, a commissioner, who is starved of the resources necessary to police the system.
:
Thank you, Chair, and thank you, witnesses.
I'd like to start with Mr. Jack. Mr. Jack, you stated pretty flatly that you have never have asked for or been given the names of applicants. But it's your name that's on the top of this e-mail we all have. You circulated the name of the applicant in this case. You published it. Even if it wasn't you who asked for it, you are party to it, maybe inadvertently, even innocently. But you circulated this to a list of people. I'm not sure who all these people are, the people you sent it to. I recognize Sandra Buckler's name.
The point isn't whether you asked for or wanted the name of the applicant. The point is that you took part in circulating it far and wide. So the issue isn't even how easy it is to figure out who the applicant was, as Mr. Roberts mentioned. Sometimes it's not a difficult task, as evidenced by the students in the U.S. who knew very readily who the applicant was. The issue is what people like Sandra Buckler would do with that information once it's circulated to them—that's what worries us at this committee.
If you have the right to equal treatment and timely access, I would argue that you also have the right to the expectation of privacy as an applicant. If you're in the media, or you're a different type of applicant, you have a legitimate fear of reprisals if people find out who's asking these annoying questions.
I'm not being overly critical of you, Mr. Jack. I don't accuse you of taking part in anything untoward here, but you were party to circulating this information that I argue should never have been circulated to this list of people or anybody else.
Do you agree, basically, that the name of the applicant shouldn't be circulated far and wide, the way it was in this e-mail?
:
I'm happy to respond, Mr. Martin.
I agree that we should not be circulating the names of access to information applicants far and wide. In this case, that's not what happened.
First of all, Mr. Bronskill was writing stories about this issue fairly frequently, as I mentioned. We knew that. It was known to anybody who was paying attention to the newspaper. That does not mean we knew the name of the ATIP applicant. We did know that Mr. Bronskill was in possession of the documents from an ATIP, because he phoned me about that very issue on February 22, when I was the media spokesperson. He said he had an ATIP released by PCO, and asked if I could tell him about it.
So I knew that he was in possession of documents released by my office under access to information. That doesn't mean we knew he was the applicant for the PSEPC ATIP on the top of that e-mail. Indeed, the assumption was merely that he would likely write another story, given that documents were coming out under access to information.
Perhaps this was not the right assumption to make. We might instead have said that documents were going out on the issue of alleged CIA overflights. In the past, when documents on this issue have gone out, articles from individuals such as Mr. Bronskill have resulted. Therefore it was likely that it would happen again in this case.
However, there's a distinction between assuming that the documents being released are going to result in an article and having knowledge of the ATIP requester. I want to say once more: I'm not and have never been privy to the names of requesters. I was not privy to the name of the requester pertaining the PSEPC ATIP. There was a PCO ATIP that was released. I knew that Mr. Bronskill had those documents because he told me so himself.
:
I'll go back to our questions on Monday. My concern is that there's a lack of timely disclosure or a lack of timely information. I think the public has a right to know.
I would like to find ways, maybe following some of your suggestions, Professor Roberts, in which we could have more timely disclosure. I think your suggestions are ones we should take into consideration.
If Mr. Eisler, Mr. Jack, or Mr. Kratchanov have any suggestions as to how we could speed up the process and get the requests out within 30 days, I would welcome that.
I was a little shocked when I heard that some of the requests were 48 days overdue. On Monday we heard how some were five months overdue in terms of responses.
Do you have any suggestions, Mr. Eisler, on how we could speed this up? Mr. Roberts says it gets bogged down in the bureaucracy at so many levels.
:
It appears we're finished.
I want to thank the four of you for making your presentation and for answering some very difficult questions. Thank you, gentlemen.
Ladies and gentlemen, we now have committee business. I've had it both ways, where we go into private session or where we've had it in public session. I'm going to suggest a public session unless someone suggests otherwise.
There are two items. One is what we will do next. Secondly, there is a motion by Madame Lavallée that I guess falls into the category of what we will do next.
I draw to the committee's attention that by November 10 this committee must have completed the estimates of the three commissions. Having sat here in a previous session and watched the three commissions being dealt with in one day, and having heard the former clerk, Mr. Marleau, make a statement that we don't spend enough time on estimates—and I think he's right—the chair is suggesting that this committee should spend a day on each commission.
We have those to deal with, and there may be more. We have the report to deal with, and we'll have to give our people time to prepare our report. There may be a possibility that we discuss the new funding formula in conjunction with the estimates. This committee spent a great deal of time on the proposed new funding formula. As I understand it, that hasn't taken effect yet, but we may want to hear from Treasury Board or someone with respect to their comments on that. And we have PIPEDA, the review of which we have to at least start prior to the end of the year, so that can wait as long as we at least start it before Christmas.
Ladies and gentlemen, because we are still on the topic of the orders of the day, I'm going to give the floor to Madame Lavallée in regard to whether we will proceed with further witnesses or whether we will tell the staff to commence preparing a report.
Madame Lavallée, you have a motion you have served us with. If you read the motion, you can then make some introductory comments with respect to that motion.
:
That answered my question.
On debate, then, I would confirm Madame Lavallée's prediction that I would not agree with the media report in this matter. The notion that there is a secret server for this information is about as big a secret as the existence of the Peace Tower.
As Mr. Peterson will know as a former minister, it's a well-established public practice that each government department has a separate server as an administrative tool. The opposition knows that under the Access to Information Act, documents within a minister's office are exempt from the act, and they always have been. The use of a separate server is merely an administrative convenience, because if we were to keep all department information on the server, it would be a lot more work for the ATIP coordinators to separate out documents from ministerial and departmental staff.
At the end of the day, it doesn't matter where the information is stored, it's what affects whether it is accessible under the ATI Act or not. I would therefore suggest respectfully that this matter is not worth the committee's time, given that it's a request to study a matter that's a longstanding, open, and transparent practice. To that effect, Mr. Chairman, I'd like to table the great secret here.
[Translation]
I've brought copies in both languages. I've already made copies for all members. These are the Guidelines for Ministers' Offices. At page 55, Part 10, “Information Management”, the document states:
Ministers should maintain separate information systems for Cabinet documents, institutional records, ministerial records, and personal and political records.
That's indeed the information Ms. Lavallée is looking for.