The mission of the House of Commons Administration is to anticipate and respond to the needs of the House and its Members in the service of parliamentary democracy. Our vision “One House, One Team” expresses our desire to provide Members and their staff with simplified, customized and quality services every day. We achieve this through a diverse and qualified workforce, whose expertise is essential for innovation and client service.

In 2023, we launched our latest strategic plan. This roadmap guides our efforts in helping Members serve Canadians. The plan is based on key values that reflect our commitment to Members, their staff, and our workforce: integrity and impartiality, service excellence, collaboration, and inclusion. We developed this plan in consultation with our employees, as their knowledge, experience, and perspectives are important to us.

Together, we’re working on three priorities: our people, our workplace and our service delivery. We’re therefore ensuring that our employees feel integrated and well supported in their professional development throughout their career at the House. We’re also fostering a flexible, information-driven, connected, and secure work environment to assist Members and their staff, as well as our employees in their work. This allows us to offer a seamless, customer-focused experience.

In this report, you’ll discover the initiatives that resulted from this strategy and that were implemented in 2023. I hope you’ll be as proud and satisfied as I am with the work that has been accomplished.

Eric Janse