Recommendation 1

That Air Canada ensures the accuracy of the data contained in its annual official languages reviews.

Recommendation 2

That Transport Canada, the department responsible for Air Canada, as well as the Treasury Board Secretariat and Canadian Heritage, in accordance with their coordination responsibilities regarding Parts IV, V, VI and VII of the Official Languages Act, examine the annual reviews on official languages submitted by Air Canada and ensures that Air Canada meets its official languages commitments.

Recommendation 3

That Air Canada ensure that the financial information it releases regarding official languages costs in its annual report and all other public documents is factual and supported by relevant documents.

Recommendation 4

That Air Canada develop a tool for managing official languages complaints or improve the existing tool in order to:

a) identify the part of the Official Languages Act (IV, V, VI, VII) that a complaint is based on; and

b) list any complaint lodged with Air Canada, whether or not it was the subject of a complaint to the Office of the Commissioner of Official Languages of Canada.

Recommendation 5

That Transport Canada and the Treasury Board Secretariat obtain an annual update of the tools that Air Canada uses to objectively measure the availability and quality of bilingual services.

Recommendation 6

1) That the Government of Canada introduce a bill amending the Official Languages Act to grant to the Commissioner of Official Languages the power to:

a) enter into compliance agreements or enforceable agreements;

b) fine and impose administrative monetary penalties on any entity subject to the Official Languages Act for non-compliance.

2) That, under these new powers, a new administrative directorate responsible for handling remedies and penalties, distinct from the Investigative Directorate, be created under the Office of the Official Languages Commissioner.

Recommendation 7

That the Government of Canada amend the Carriage by Air Act to clarify that the Montreal Convention cannot infringe on the rights guaranteed under the Official Languages Act or the Canadian Human Rights Act.