ACVA Committee Report
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APPENDIX F: FRAMEWORK RECOMMENDATIONS FROM
THE VETERANS CHARTER ADVISORY GROUP (NOVEMBER 2009)
Strengthen Family Support Services
1. Take steps to create and maintain a respectful, family-centred culture in all VAC programs
2. Fill service gaps to ease the transition to civilian life
3. Improve access to skilled, knowledgeable health care providers
4. Provide more support for family members caring for Veterans
5. Provide more support for survivors and families of the Fallen.
Ensure Financial Security
6. End the legacy of the insurance-based approach to economic benefits
7. Ensure disabled Veterans receive a fair, equitable income consistent with a normal military career
8. Increase access to the Permanent Impairment Allowance
9. Ensure non-economic loss awards are comparable to those offered in civil society
Raise the Bar for Rehabilitation Services and Outcomes
10. Modernize the rehabilitation program
11. Improve case management services
12. Improve access to VAC rehabilitation services
13. Repair Damaged Relationships with Providers
Actively Promote New Veterans Charter Programs and Services
14. Establish Performance Measures, Gather Data and Assess Impact
15. Monitor programs and services
16. Invest in research